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dragontattoosh
Neophyte

Neophyte

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1 Message

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100 Points

Sunday, July 17th, 2022 2:32 AM

Closed

Resolved

Leading up to the end of subscription, Trend Micro takes away the update capability

2 Weeks from the end of my subscription, the update functionality has disappeared from the Scanning screen of my Trend Micro account, leaving my computer vulnerable to any new, undetected security issues, Why is this so, I paid for the entire period of my subscription to be protected with updates?

Problem

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Updated 

2 years ago

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Brand User
tm_kim

Legend

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682 Messages

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10.1K Points

2 years ago

Hi, dragontattoo.sh.

 

I'm sorry about that, this isn't how Trend Micro works. You can try to restart its components and then check if the issue still persists. Here's how:

  1. Press the Windows and R keys on your keyboard to open the Run window.
  2. In the Open field, type supporttool.exe, then click OK.
  3. Click Yes when the User Account Control Window appears. The Trend Micro Diagnostic Toolkit will open.
  4. Click the (C) Uninstall tab.
  5. Click 5. Stop all components.
  6. Wait for 10 seconds for the Trend Micro icon in the taskbar notification area to disappear.
  7. After that, click 4. Start all components.
  8. Check if the issue persists.

Let us know if you need further assistance.

 

- TM_Kim

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