latest upgrade 15.0.1172

Question

Windows 10 Defender Security Center shows warning 'Open Trend Micro Security' since the new 15.0.1172 upgrade was successfully installed.  I restarted computer, of course, and ran a quick scan.  Still the 'x' is showing in the Security Window icon in the task bar.

tm_mac · Answer

Hi bandnfodor and welcome to the community!

It could be possible that your Trend Micro program is either outdated or has been disabled that's why you still see the "x". When you click on the Virus and Threat Protection, what comes up?
It would be great if you can send us screenshots of the issue as well.
You may also to refer to this link:
Windows Security Center reports that Trend Micro Security is turned off

^Mac

bandnfodor · Answer

Again, I apologize, but I am new to the community.  Would a comment get my answer to TM_Mac viewed by him or do I need to write my response in a new 'reply'?  Bob F

tom_emmelot · Answer

Hi bandnfodorWelcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!Taking a screenshot to send to Trend Micro Technical Supporthttps://esupport.trendmicro.com/en-us/home/pages/technical-support/premium-security/1054118.aspx?_ga...And reply just here!Kind regards,Tom

bandnfodor · Answer

Thanks, Tom.  Very much appreciated.  I will get on this.  Bob F

tom_emmelot · Answer

Hi bandnfodorDo a uninstall , the normal way, after that use this tool: Using the Trend Micro Remnant File Remover Toolhttps://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1104912.asp...then reboot and do a new install!Hope this does the trick.Kind regards,Tom

tm_jan · Answer

Hi bandnfodor!Thank you very much for the screenshots that you provided!We would like to check some details on your computer.  Can you please provide us what exact windows operating system of your computer? To know the exact version of your windows operating system, kindly follow the steps below:1) On your keyboard, press the Windows  + R keys.2) In the open fields, type 'winver', then press enter. It will open up a window where you can exact see the Windows Version of your computer.You may provide again a screenshot, so we can check on it.Regards,Jan

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latest upgrade 15.0.1172

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