wheatens444's profile
Neophyte

Neophyte

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3 Messages

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150 Points

Wed, Aug 15, 2018 6:29 PM

Closed

it takes too long to load when i first turn on my computer

it is taking longer and longer for trend protection to start when I start my computer- also at times it will say computer is protected and then when I am online it will be saying please wait protection starting I am not happy with this at all

127 Messages

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2.6K Points

4 years ago

Hi wheatens444,

Welcome to Trend Micro Community! 

We apologize for the inconvenience this has caused you. 

Please make sure that you don't have other security software installed on your computer other than Trend Micro. You may refer for the list of incompatible sofwares/potentially unwanted programs and how to remove it:

Programs to remove before installing Trend Micro Security


Hope this helps.

Regards,
Ferry

Neophyte

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7 Messages

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320 Points

14 days ago

Mine took over 2 hours to 'start protection' yesterday.  I've been having problems for the past 2 weeks and today again the 3rd remote to my pc and apparently all fixed.  I rebooted my new laptop that only takes a minute to boot up, but still waiting half an hour for protection to start... why is this happening ?

We updated Windows, uninstalled and reinstalled TM and yes, it worked initially until I did the update that was available and now I'm still having the same problems

What is going on ?  Never had a problem in the past like 10 years until now

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