1 Message


100 Points

Wednesday, August 2nd, 2023 9:09 AM

It is very difficult to log a successful cashback claim.

I have tried to get help from the support team. I am not sure if they are trying to help? Does anyone know the trick. Apparently my bank account number does not fit with what Trend Micro require.

Brand User

Trend Security Expert


220 Messages


4.5K Points

7 months ago

Hi @rnwilkins

Welcome to the Trend Micro User Community!

May I ask what the exact error message is that you get when you enter the bank account number? 

Please be reminded that the bank account number's first six digits denote the BSB or Bank ID. 


BSB: 123-456
Account Number: 123456700

[New Zealand] 
Bank ID: 12-3456
Account Number: 123456700

Know How to submit Trend Micro cashback claims

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