V
Neophyte

Neophyte

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3 Messages

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140 Points

Tuesday, December 12th, 2023 10:22 AM

0

Irritated by Pay Guard repeatedly saying a Pay Guard Window is already open in Chrome

Can you please offer a switch to allow me to turn off the reminder?

Brand User

Trend Security Expert

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141 Messages

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2.9K Points

3 months ago

Hi @vbien38

Can you provide us a screenshot of the Payguard message that you are encountering?

Also, kindly provide the following details:

Trend Micro Antivirus Version :
Trend Micro Toolbar Version : 
Google Chrome Browser Version:

Will be waiting for your response, and we apologize for the inconvenience.

Neophyte

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3 Messages

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140 Points

TMS Ver 17.8.1145

Tool Bar Ver 17.0.1741.0

Google Chrome Ver 120.0.6099.225

Screen shot later very busy; extremely annoying time holding up to have to help solve a problem that shouldn't.

Brand User

Trend Security Expert

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141 Messages

 • 

2.9K Points

Hi @vbien38 ,

A screenshot would be a great help ,thank you! 

You can also refer to this link and try the troubleshooting steps indicated :

https://helpcenter.trendmicro.com/en-us/article/tmka-11005

Will be waiting for your response.

Neophyte

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3 Messages

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140 Points

Here's the screen shot you want.  Everytime I do internet banking this annoying screen pops up repeatedly then I have to dismiss it out of the way; I move to another page and I get another same screen, dismiss; move to another page....

Brand User

Trend Security Expert

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70 Messages

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1.8K Points

Hi @vbien38,

Google Chrome Ver 120.0.6099.225

Kindly update Google Chrome. The current version is 121.0.6167.161.

If the issue happens again and the website is related to banking or online shopping, Pay Guard will open again. To temporarily turn this off, check this link How to Temporarily Remove Trend Micro Pay Guard

(edited)

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