Information needed to optimize computer
For about two months now I have been getting the message (following a scheduled scan): " Unable to contact Trend Micro for information needed to optimize the computer. Please try again later". I try later and get the same message?? Any suggestions on how to trouble shoot this situation?? My machine is a 64 bit i5 Intel processor, Windows 10 fully updated and up to date Trend Micro subscription.
1 year ago
May I know the version of your Trend Micro program? You may be getting this message because the program cannot connect to the Trend Micro server to get the latest updates. Here's how to Fix "Unable to contact Trend Micro" error on Windows.
You may also do the following to restart the Trend Micro components if the same issue persists:
1. Open Trend Micro Diagnostic Toolkit
2. Click (C) Uninstall tab
3. Click Stop All Components
4. Click the two Delete Now buttons then you may click the Start All Components button after.
Let us know how it goes.
1 year ago
I have the same issue. In my case I have TM set to do full scans 1 time per week. The scans run fine, but it fails at the PC Health Check with the same error. I can also trigger it by manually starting the PC Health Check.
I tried the steps suggested by @tm_cha (thanks!) but it did not solve the issue.
In my case it is Win 10, AMD Ryzen 7 1700X Eight-Core Processor , and a current TM subscription.
10 months ago
I last posted 2 months ago asking when the fix will roll out to all users, and I have been dealing with this issue for ~6 months. @tm_rochelle responded with a link to steps to install a hotfix. I followed those steps, and responded back to @tm_rochelle with a detail response showing the updated files and that it did not resolve the issue. I have received no additional follow-up. I feel like the problem is being ignored. @tm_cathy did come out and ignore my problem but became the 2nd support member to congratulate the original poster for their issue being resolved.
When with this be fixed for ALL users? Please advise.