Neophyte
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1 Message
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120 Points
How do I remove an expired subscription from my account?
Last time I renewed, instead of extending expired subscription it provided me a new activation number. Now I want to get rid of the old expired activation.
Neophyte
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1 Message
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120 Points
pragmatic
Neophyte
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18 Messages
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330 Points
8 years ago
and there's no reason to, since it won't affect your subscription in any way
if i were you, i'd keep it there
who knows, it might help in in the future
in tracking your serial numbers and purchases
it's always good to have a reference
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tm_claudia
Legend
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847 Messages
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10.9K Points
8 years ago
Scenario 1 - If you want to disable an old serial number on an existing device and enable a new serial number, you can refer to the support page Activating Trend Micro Security using a new serial number
Note: Remaining period of old license will be merged to the new one automatically.
Scenario 2 - If you want to delete old serial number in My Account Portal, it is not possible to remove and also not necessary to do so.
Please let us know if either scenario is what you're looking for. If not, please let us know.
By the way, we would like to thank you for being our premium support service subscriber, and please don't forget to utilize 24x7 premium hotline to ask questions or report issues.
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