shbotts62's profile
Neophyte

Neophyte

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5 Messages

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200 Points

Thursday, November 16th, 2023 10:43 AM

Closed

Green highlighting disappeared

Up until a few days most of my web searches returned green highlighted links for safe sites and grey links for untested sites but all my results are now are highlighted grey. 

Brand User

Trend Security Expert

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168 Messages

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3.4K Points

6 months ago

Hi @shbotts62 ,

We apologize for the inconvenience that this issue has caused. We are already aware of this issue and we are currently gathering details so that we can pinpoint the real cause of the issue. We will immediately provide an update once the solution is available. Thank you!

Neophyte

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1 Message

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70 Points

6 months ago

I am also experiencing this problem, but after my search page has loaded if I click on the Trend ball in the top tool bar it will reload the page and highlight the safe web pages in green.  I don't know if this will help any other readers, or help you resolve the problem.

Brand User

Trend Security Expert

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103 Messages

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2.1K Points

Thanks for your suggestion, @marcyrdavis!

If you have any more ideas or questions, feel free to share!

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