tm_kree's profileBrand User
Trend Security Expert

Trend Security Expert


857 Messages


34.5K Points

Wednesday, December 13th, 2023 9:18 PM


Getting "This page isn't available at the moment" in Trend Micro Security 17.8 while activating LegalShield Serial Number.




Trend Micro Community!



For users in U.S. and Canada with Trend Micro serial numbers from LegalShield, you may encounter the message "This page isn't available at the moment." This error occurs during the activation or installation of Trend Micro Maximum Security on the Activation portal.



Error Message



This page isn't available as of the moment, We're unable to process your request. 



Your community needs your help!


Trend Micro developers need to collect logs from affected users to identify the root cause and create a solution for the issue. Help us resolve this, please comment below, and one of our senior engineers will contact you privately.



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1 Message


70 Points

3 months ago

it is a dns error from the person's computer network settings

Brand User

Trend Security Expert


94 Messages


1.9K Points

Hi @msahin3,

Welcome to Trend Micro Home Users Community.

Our dedicated team identified that this was due to incorrect configuration. The configuration has been rectified, and users are now encouraged to attempt the activation of their LegalShield license.

Thank you.

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