tm_kree's profileBrand User
Trend Security Expert

Trend Security Expert

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857 Messages

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34.5K Points

Wednesday, December 13th, 2023 9:18 PM

Closed

Getting "This page isn't available at the moment" in Trend Micro Security 17.8 while activating LegalShield Serial Number.

 

 

 

Trend Micro Community!

 

 

For users in U.S. and Canada with Trend Micro serial numbers from LegalShield, you may encounter the message "This page isn't available at the moment." This error occurs during the activation or installation of Trend Micro Maximum Security on the Activation portal.

 

 

Error Message

 

Image

This page isn't available as of the moment, We're unable to process your request. 

 

 

Your community needs your help!

 

Trend Micro developers need to collect logs from affected users to identify the root cause and create a solution for the issue. Help us resolve this, please comment below, and one of our senior engineers will contact you privately.

 

 

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Neophyte

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1 Message

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70 Points

3 months ago

it is a dns error from the person's computer network settings

Brand User

Trend Security Expert

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94 Messages

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1.9K Points

Hi @msahin3,

Welcome to Trend Micro Home Users Community.

Our dedicated team identified that this was due to incorrect configuration. The configuration has been rectified, and users are now encouraged to attempt the activation of their LegalShield license.

Thank you.

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