C
 Superstar

 Superstar

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263 Messages

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6.5K Points

Tuesday, October 10th, 2023 12:13 AM

Closed

Files scanned 3

If I scan a simply word or pdf document I get "files scanned 3"

How come 3 when is a single word document file?

Prodigy

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198 Messages

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5.9K Points

6 months ago

I have seen this with other AVs as well. I noticed it when I run a scan of a word file or pdf over a usb.

 Superstar

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263 Messages

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6.5K Points

In my situation the file is on the screen

Prodigy

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198 Messages

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5.9K Points

@claudiubotezatu​ wait for the TM employees to answer your query.

Brand User

Trend Security Expert

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51 Messages

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1.1K Points

Hi @claudiubotezatu

May I ask about the file's origin? Was it downloaded from external sources, or was it created locally on your system?

Regarding our investigation, when a file is fetched from the network, it usually consists of a main file and an extension. In the New Technology File System (NTFS) employed by Microsoft Windows for file management, this pairing is recognized as a single file. However, within the context of Trend Micro, it may be perceived as multiple distinct files.

Thanks! 

 

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