Files missing after 5/22/23 update

The same thing happened to me -- lost all my settings, VPN connections, work-related programs, etc. Everything is gone. How do I recover or uninstall the latest update?

Hi @shanonehoff @robertamckeejackson,

We are sorry to hear about your situation. Please note that the Trend Micro program does not delete any personal files upon restarting the computer.

You may refer to Microsoft' how to recover lost files (Windows 10)

https://support.microsoft.com/en-us/windows/recover-lost-or-deleted-files-7bf065bf-f1ea-0a78-c1cf-7dcf51cc8bfc

There have been instances where the PC undergoes a reset after a reboot, which typically occurs when you are using a temporary profile or account. This link might give you additional information on how to avoid this to happen in the future.

https://answers.microsoft.com/en-us/windows/forum/all/every-time-i-restart-my-computer-the-desktop/7f968dbd-57d5-41c1-8b55-a45b2715e135https://support.microsoft.com/en-us/windows/recover-lost-or-deleted-files-7bf065bf-f1ea-0a78-c1cf-7dcf51cc8bfc

For added certainty, we recommend creating a new local account on your PC.

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d

Hope this helps.

Hello @shanonehoff , @robertamckeejackson ,

Could you confirm whether, upon opening the standard command prompt, you observe the directory path "C:\Users\Temp"?

If yes, this is a profile duplicate issue.

To resolve profile duplication issues in Microsoft, follow these steps:

Disclaimer: If you encounter any uncertainty while following the steps, feel free to let us know so we can schedule remote assistance for you.

1. Open the command prompt and execute the "whoami /user" command to retrieve the Security Identifier (SID) for the current account. Take note of the SID to be able to determine the specific key located in your registry later.
   
2. Access the registry editor. As a precautionary measure, it is recommended to create a backup of the registry.
3. Once the registry backup is complete, navigate to the following registry path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList.
4. Within this registry path, locate the previously noted SID. Additionally, there might be another SID with the same name but with a ".bak" extension.
5. Delete the SID key that you noted earlier and rename the corresponding ".bak" version by removing the ".bak" extension. 
6. Verify the ProfileImagePath to ensure that it matches your profile.
   
7. Modify the state value from "8080" to 0.
   
8. Finally, restart your computer. After reboot, your original profile should return to its original state before the issue occurred.

Note:

• After the reboot, you can optionally run an sfc scan for further troubleshooting if needed.
• For specific issues, always refer to official Microsoft resources or seek assistance from their support channels or reply to this conversation in case you need assistance.

TM_Sherwin