File reclassification method should be replaced by a new Portal or submission website
Other AV companies provide a simpler approach for submission of files. For instance Norton provides a portal namely submit.norton.com . Please check this portal for once and try to introduce similar portal for users. In short by using this portal Norton users can submit suspected files or files which exists on virustotal. And soon within 2 or 3 days a detection is added for it.
That portal of norton even provides an option to submit 256 hash or MD5 hases.
So if possible try to introduce similar concept for Trend Micro. Kaspersky has Opentip portal of itself. All I want is provide a simpler approach for file submission.
It takes days for getting a file reclassified this way. You can continue providing existing option as well for detailed and specific assistance for customers. But if possible provide a website similar to Norton submission portal or Kaspersky's Opentip.
Trend Security Expert
14 days ago
Thank you for suggesting the idea of creating a new portal or website to make file reclassification easier. We appreciate your feedback and understand the importance of providing user-friendly options.
Improving our services and enhancing the user experience is always our top priority. Your suggestion aligns with our goal of continuous improvement. While we strive to make the file reclassification process faster, we also prioritize accuracy and delivering high-quality analysis.
We sincerely appreciate you taking the time to share your thoughts with us. Your feedback is invaluable as we evolve and enhance our services. If you have any more suggestions, please don't hesitate to share them with us.