Exciting News: Automatic Upgrade for Trend Micro Security for Windows!

Hi @efa11547 ,

Upgrades takes time because they undergo thorough testing to ensure they won't cause problems on users' devices. The upgrade also involve research and quality checks to ensure they work well.  We highly appreciate your input, as it contributes to improving our overall security and service.

Have a good one!

-TM_Darlene

@tm_darlene​  With all due respect to you, if they do undergo through testing and checks as stated, why do they cause problems as described on this Forum, and not released until they are free of issues. One can not deny there are issues, simply look at some of the replies on this Forum, and often takes several attempts to fix same.

We all realize things are not perfect in the real world, but we all wish TREND MICRO would fix issues in Updates and Upgrades ,BERORE THEY ARE RELEASED.

hI @efa11547,

Thank you for your feedback. Even though research and tests were conducted before the rollout, issues may still arise, as has happened now. Rest assured that we are currently looking into it to resolve them as soon as possible.

It is very obvious that not enough research and testing is carried out on MANY releases. If it was, there would not be so many issues, that always need   "looking into", as TREND MICRO assure me. Just look at the number of issues in the last year alone, and tell me I am incorrect. I truly expect better from a Company that has been around as long as TREND MICRO. Great product, just far too many issues that need "looking into". HINT=Look and research a little harder in future, and pass this onto the R & D Department. All these "issues" really don't help the reputation of TREND MICRO.

Hi @rochyspaddojohn

To resolve this, kindly follow the instructions below:

1. click the Allow Now Button and Tap the Next Button. You will be redirected to the Accessibility Screen.

2. Under Accessibility, Tap the Installed Apps or Installed Services.

3. Look for Mobile Security and Toggle On the Button. There is no need to Toggle on the Button for Trend Micro Mobile Security Shortcut.

Hi @maggiepaul1 ,

Can you tell us the exact pop up message that you are encountering ? If you can also provide us a screenshot that would be really helpful for us to provide the proper solution.

Will wait for your response, thanks!

@shelley2320​ , as stated by tm_karl in the comments just above your own, "the files in the Vault will be unlocked automatically, and the unlocked files will be moved to a folder named “Unprotected Files” that is located on your Desktop. It is suggested to move the files from the Vault folder to a new location."

Well that is a lie, because there is NO folder on my desktop called “unprotected files”…..in fact I searched the hard drive and there is no unprotected file anywhere.

So where are my files?

what a crock of poop! 

EXACTLY: Same here: There is NO FOLDER on my Desktop. More BS, false Facts and stuff up. They really think things through, "NOT"  And, WHY is there still an "ERROR" showing incomplete extensions loading on CHROME and EDGE?

I’m not happy! 
I just want my files back!

TREND are incompetent!

AGREE. Fault after Fault

Hi @efa11547 ,

Currently, Trend Micro Password manager is not icluded on the security reports for the Trend Micro Antivirus. 

@tm_vince​ how about answering my question about where did my vault files go? Did you not read my post?

@tm_vince​ WHY: It has been in the past?

Hi @@efa11547 ,

It was not included even before. The only included are the security reports for the Trend Micro Antivirus. 

Hi @shelley2320 ,

Our latest version of Trend Micro Antivirus (version 17.8) will no longer support the Trend Micro Vault feature. We understand that the discontinuation of Trend Micro Vault may be disappointing for you, and we sincerely apologize for any inconvenience this may cause. We are committed to providing the best security solutions, and our data shows that many customers are now choosing different methods to safeguard their data on various devices. As a result, the Vault feature in Trend Micro Security for Windows will be discontinued.

The files in the Vault will be unlocked automatically, and the unlocked files will be moved to a folder named “Unprotected Files” that is located on your Desktop. It is suggested to move the files from the Vault folder to a new location.

Hope this helps!

@w​ my computer is also dog slow........not happy!!!

This is just bollocks

@w​ Good luck with waiting for a solution!! After you spend hours with an expert at Customer Support, and get frustrated even more, after they tell you it's your computer that's at fault,( been there, done that),and they will ask you to send log files etc, nothing will change. I am absolutely disgusted at the way nothing changes, except for the consistent promises to  "consistently strive for the best in safeguarding the security of every user's devices. This process of upgrading our software is to ensure that our patterns are aligned with the latest threats that may arise." Been with them for over 15 years, and this is how they treat a long term customer. NOT FOR MUCH LONGER!! Take a look at the review on FORBES website, it is not a glowing result. And if you don't like what I am saying, TREND MICRO, DO SOMETHING ABOUT IT!!! PICK UP YOUR GAME. 

@w​ Please be aware that there have been some horrendous issues with "Windows Updates of late. Affects heaps of things in computor (Windows 10 PC in mine). Each time I spend fruitless hours trying to "fix" the problem when all it needed was to remove the offending update (which Windows immediately tries to "Auto Update" even tho I had that selected off. Lastt Update with issues was 12/13 December. Problem persisted until 24th when Windows apparently fixed the issue and things worked after the same update installed. So be "really sure" before blaming Trend Micro (just sayin' !)

@shelley2320​ Agree 100%. Telstra Australia drop TREND MICRO as a Software Provider, I think that says it all. Still waiting for them to show me the "Unprotected Files" on my Desktop.

@tm_prima​ there's no confusion....the upgrading of your program has deleted files from my computer and there is no apology from Trend or solutions on where those files are except in a folder that does not exist on my desktop!

Trend is just a incompetent mess and this may result in me changing Virus Protection after being with trend for many years!!!

@tm_prima​ What confusion? I am still wating for TREND MICRO to show me on my Desktop, the “Unprotected Files” that is located on your Desktop", to use the words from TREND MICRO EXPERT, tm_ vince.  Stop treating customers like fools!! Just look at the number of complaint on this page alone.

Hi @shelley2320 and @efa11547,

We've reached out to you via email for additional investigation regarding your inquiry about Trend Micro Vault files. Please respond at your earliest convenience.