R
Neophyte

Neophyte

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4 Messages

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190 Points

Wednesday, June 1st, 2022 4:54 PM

Closed

Answered

Email problems

I use Thunderbird as my email client.  The email reply or forward is stopped and cannot proceed.  In looking for a cause, it was suggested that the Trend anti virus may be preventing the sending of large files or responses (forward or reply.  How do I correct this?

Brand User

Trend Security Expert

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753 Messages

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13.4K Points

2 years ago

Hi, robertandnancy2

 

To check if Trend Micro is causing the issue, please try to temporarily disable the Trend Micro to verify if it's causing the issue. You may follow the link below how:

 

How to turn OFF Trend Micro Security on Windows

 

Let us know how it goes. 

-TM_Rochelle

Neophyte

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4 Messages

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190 Points

@tm_rochelle​ turned off trend and the email still does not send.  I guess it is a Thunderbird issue.

Thanks for the suggestion.

Brand User

Trend Security Expert

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753 Messages

 • 

13.4K Points

You're welcome, robertandnancy2

 

You may try to contact the Thunderbird support to resolve your concern. 

We'll be right here if you need help. 

 

- TM_Rochelle

Neophyte

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4 Messages

 • 

190 Points

It is almost impossible to contact Thunderbird.  Any suggestions?

Brand User

Trend Security Expert

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766 Messages

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15.4K Points

Hi @robertandnancy2,

You may try to get self-help from their support website or join their forum to get help from other Thunderbird users. They also have a live chat that you can try.

Here is their support website: Thunderbird Support.

- TM_Kath

- TM_Kath

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