Email problems

I use Thunderbird as my email client. The email reply or forward is stopped and cannot proceed. In looking for a cause, it was suggested that the Trend anti virus may be preventing the sending of large files or responses (forward or reply. How do I correct this?

Responses

tm_rochelle

Trend Security Expert

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764 Messages

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13.6K Points

2 years ago

Hi, robertandnancy2

To check if Trend Micro is causing the issue, please try to temporarily disable the Trend Micro to verify if it's causing the issue. You may follow the link below how:

How to turn OFF Trend Micro Security on Windows

Let us know how it goes.

-TM_Rochelle

4

0

R

robertandnancy2

Neophyte

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4 Messages

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190 Points

@tm_rochelle turned off trend and the email still does not send. I guess it is a Thunderbird issue.

Thanks for the suggestion.

2 years ago

0

tm_rochelle

Trend Security Expert

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764 Messages

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13.6K Points

You're welcome, robertandnancy2

You may try to contact the Thunderbird support to resolve your concern.

We'll be right here if you need help.

- TM_Rochelle

2 years ago

0

R

robertandnancy2

Neophyte

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4 Messages

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190 Points

It is almost impossible to contact Thunderbird. Any suggestions?

2 years ago

tm_kath

Trend Security Expert

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766 Messages

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15.4K Points

Hi @robertandnancy2,

You may try to get self-help from their support website or join their forum to get help from other Thunderbird users. They also have a live chat that you can try.

Here is their support website: Thunderbird Support.

- TM_Kath

- TM_Kath

2 years ago

0

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