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emailstephen
TM 2023 Badge
Neophyte

Neophyte

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5 Messages

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180 Points

Friday, August 11th, 2023 3:22 PM

Email Defender Pop-ups

The Email Defender pop-ups are relentless.  I have tried turning Mute Mode on, even though it says it's only for 24 hours.  I have clicked "Do not show this again" repeatedly - and I still get the pop-ups. How do I stop it??

Question

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Updated 

17 days ago

51

1

0

Brand User
tm_chris

Trend Security Expert

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69 Messages

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1.5K Points

2 months ago

Hi @emailstephen,

For us to further isolate the issue, we would appreciate if you can provide the following information:

1. Trend Micro Program Version:
How to check Trend Micro program version on Windows | Trend Micro Help Center

2. Version of Trend Micro Extension(Make sure that it is up-to-date):
How to update Trend Micro Toolbars and Extensions | Trend Micro Help Center

3. Browser Version:
4. Screenshot of the Issue:

(edited)

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kennethbourne

Neophyte

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1 Message

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70 Points

I have a similar problem.  I have turned on email defender and every time I return to the same email account it pops up asking me if I want to turn on email defender.  Why can't it stay turned on??

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1 month ago

0

emailstephen

Neophyte

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5 Messages

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180 Points

@tm_chris​ Thanks

#1 Version 17.7.1940
#2 I followed directions to ensure it is up-to-date
#3 Chrome Version 115.0.5790.171
#4 I shouldn't have to send a screenshot of your popup - if it weren't happening, I wouldn't be requesting help to stop it, but here ya' go:


TIA for help stopping it. It is annoying!


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1 month ago

0

Brand User
tm_darlene

Trend Security Expert

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30 Messages

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680 Points

Hello @emailstephen & @kennethbourne,

Please give it a try on temporarily disable protection on Windows and check if issue will improve.

Hope this helps!

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1 month ago

0

emailstephen

Neophyte

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5 Messages

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180 Points

Maybe! I closed my email and reopened without the popup. I will test again when I can shut down and restart my computer. Sure hope it alleviates the problem - and big time thanks if it does!

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1 month ago

0

Brand User
tm_prima

Trend Security Expert

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52 Messages

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1.1K Points

Hi @emailstephen​,

 

Thank you for letting us know that it worked. Let us know the result of your test again if it alleviates the issue.

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1 month ago

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