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Neophyte
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1 Message
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100 Points
Disable or Turn Off Pay Guard
Every time I open Amazon, it opens, and then it re-opens in Pay Guard. It only does this with Amazon. I don't want to use Pay Guard at all. How do I turn it off? At the very lease how can I turn it off or disable it for Amazon only?
mpmcbride
Neophyte
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11 Messages
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480 Points
1 year ago
Damn it! I just went to the Best Buy website because that's where I got my "protection" from Trend Micro, and figured that's the place to cancel my subscription. And these damn pop-ups kept jumping up every page I went to!
On the bright side, that convinced me to say ta-ta to TM. I don't care if I'm eating more than half of my subscription purchase - I can't get anything done with the pop-ups intruding on my browser every time I try to do something.
Great job Trend Micro!
11
tm_klariz
Trend Security Expert
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160 Messages
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3.3K Points
1 year ago
Hello Trend Micro Home Users,
We would like to extend our sincerest apologies for all the inconvenience this issue has brought you. We understand how frustrating this can be. Our team is doing everything we can to resolve this concern in the soonest time possible. Rest assured that we'll keep you posted with any updates or solutions regarding this issue.
Hoping for your patience and understanding regarding this matter.
Regards,
tm_klariz
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mpmcbride
Neophyte
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11 Messages
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480 Points
1 year ago
Why don't you just "undo" the last update, and roll out the previous version of the software? I don't recall people complaining at all about the previous version, or asking for this stupid pay guard crap that you shoved down our throats with this version.
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gjames5
Neophyte
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3 Messages
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160 Points
1 year ago
Nothing works! Best option is to find another anti-virus program.
4
gjames5
Neophyte
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3 Messages
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160 Points
1 year ago
Just installed Norton 360- I'm done!
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lbrush119
Neophyte
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1 Message
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70 Points
1 year ago
I went in google chrome and turned off the extension and so far no more pop ups. This has been very frustrating.
1
0
nickburrell1
Neophyte
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2 Messages
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90 Points
1 year ago
MAKE IT STOP. MAKE TREND MICRO GREAT AGAIN
1
danigordon2
Neophyte
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6 Messages
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370 Points
1 year ago
TAKE THIS PAY GUARD OFF IMMEDIATELY OR YOU WILL BE LOSING ANOTHER CUSTOMER!!!!!!
1
tm_kree
Trend Security Expert
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866 Messages
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34.9K Points
1 year ago
Thank you for your patience.
We take this matter seriously. Our product team is working tirelessly to resolve the issue.
In the meantime, we have requested a hotfix. As soon as it is ready, we will update this thread with all the details.
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paorders
Neophyte
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1 Message
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70 Points
1 year ago
If you use Google Chrome, use the Extension Manager to disable the "Trend Micro Toolbar" - it stops Pay Guard from opening new windows. Of course, it also disables all toolbar features, but at least it is a work-around until TM fixes the software correctly.
1
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tm_carlo
Trend Security Expert
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236 Messages
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4.8K Points
1 year ago
Hi Trend Micro Users Community!
Thank you for your patience and understanding with regards to this concern.
The fix will be included in the upcoming update to be released this June. In the meantime, please run the hotfix provided in the article below:
Trend Micro Pay Guard opens unlisted websites
Hope this helps!
3
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tizdalyfe
Neophyte
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3 Messages
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140 Points
1 year ago
I have followed the instructions on how to disable Pay Guard but it ignores me and takes over my computer no matter what I do. I am considering replacing Trend Micro. It has worked well for me but it seems to want to take over with no way to stop it!
1
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thomasgalligar
Neophyte
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1 Message
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70 Points
1 year ago
I also am being Tormented by Pay Guard.
It is really irritating, and it is cultivating a desire to change my Antivirus Provider.
"The instructions on how to turn it off Do Not Work."
1
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nickburrell1
Neophyte
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2 Messages
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90 Points
1 year ago
HEY DUMBASSES. STOP BLOWING UP MY INBOX. Download the hotfix, wait for the full update, or stfu. Please use your brain for 5 seconds
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robinson9701
Neophyte
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1 Message
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70 Points
1 year ago
Having the same problem as everyone else. Still having the Pay Guard screen open up even after it was supposedly disabled or "the box was unchecked."
I've had Trend Micro for years & have never had an issue with it until now. Please give us the option to turn off the Pay Guard. We can always turn it back on if needed.
Thank you!
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