Neophyte
•
1 Message
•
100 Points
Disable or Turn Off Pay Guard
Every time I open Amazon, it opens, and then it re-opens in Pay Guard. It only does this with Amazon. I don't want to use Pay Guard at all. How do I turn it off? At the very lease how can I turn it off or disable it for Amazon only?
Official Solution
tm_klariz
Trend Security Expert
•
160 Messages
•
3.3K Points
1 year ago
Hi Trend Micro Users Community!
Thank you for your patience and understanding with regards to this concern.
We're glad to inform you that Trend Micro has already released program updates to resolve this issue. If you see a Restart Required pop-up from Trend Micro, click Restart Now to install the updates.
You can also download the update manually by following the steps from the article provided below:
Trend Micro Pay Guard opens unlisted websites
Should you still encounter any issues after the update, please let us know.
Regards,
tm_klariz
0
0
tm_chris
Trend Security Expert
•
131 Messages
•
2.7K Points
1 year ago
Hi @bethwebb01
To update your Trend Micro Payguard Settings, kindly follow the instructions below:
1. Open Trend Micro Program Main Console
2. Click the Privacy Tab
3. Click Configure on Pay Guard under Privacy Tab
Here is the screenshot for your reference:
1. Trend Micro Program Version:
(edited)
16
0
clnelson
Neophyte
•
2 Messages
•
100 Points
1 year ago
This does not fix the problem. This BUG, is every time you click on anything on Amazon the payguard window pops up. Even if you have the ask box checked. Your example is to add amazon. We need to DISABLE the function.
3
jornbates
Neophyte
•
5 Messages
•
190 Points
1 year ago
I have the same problem and want to remove payguard!!!
3
redhummingbird1
Neophyte
•
2 Messages
•
90 Points
1 year ago
I have the same problem. It just started with this last update. I HATE this feature and the popups are so annoying! I can't even use the internet right now because the pop up just keeps opening over and over again!
0
truaxis
Neophyte
•
2 Messages
•
90 Points
1 year ago
I need to disable Pay Guard!!!
0
raymondwyland777
Neophyte
•
1 Message
•
90 Points
1 year ago
fix it or im picking a new anit virus system
0
tm_klariz
Trend Security Expert
•
160 Messages
•
3.3K Points
1 year ago
Hi @clnelson, @jornbates, @truaxis, @raymondwyland777,
Our sincerest apologies for the inconvenience this issue has brought you.
Should you wish to disable the Pay Guard pop up temporarily or remove the Trend Micro Pay Guard, click here.
You may also check the article below if the Trend Micro Pay Guard constantly opens multiple tabs with the same URL/address:
Trend Micro Pay Guard keeps opening new tabs
Note: "Ask every time before opening banking or shopping websites in Pay Guard" should be unchecked to disable the Pay Guard pop-up.
Hope this helps.
Regards,
tm_klariz
2
0
dan_liken
Neophyte
•
2 Messages
•
110 Points
1 year ago
Yes, I am having the same problem. Pay Guard is making my Amazon unusable. I will also cancel my subscription if this continues.
0
mpmcbride
Neophyte
•
11 Messages
•
480 Points
1 year ago
How many people have to comment how many times that THIS "FIX" DOESN'T WORK" before Trend Micro stops posting that same "fix" here?
Read the comments - you are simply making the problem worse (considering that your Pay Guard is NOT something that people were asking for in the first place.)
1
truaxis
Neophyte
•
2 Messages
•
90 Points
1 year ago
The common response has been open TM go to Privacy, uncheck yada, yada. THAT DOESN'T WORK!!!
0
ceejpea
Neophyte
•
2 Messages
•
90 Points
1 year ago
Just had this happen today while trying to work on ebay. Had to go thru support and have a tech remote access my pc to uninstall trend then reinstall an older version along with multiple adjustments . Was told it is only temporary and do not update until they email me to say it is good to . Almost 2 hours to temporarily fix this. Thanx KC (tech) for the help as it was killing me to even send a message.
1
hunterpr19
Neophyte
•
1 Message
•
70 Points
1 year ago
All of the suggestions to fix the issue worked before the most recent update. They no longer work and now payguard acts like a virus because I can't turn it off. I am so tempted to either get rid of trend until they fix this or just get rid of them all together.
0
regaliafeng
Neophyte
•
1 Message
•
80 Points
1 year ago
This is a virus now. Get rid of it or I will definitely switch. Trend Micro used to be a perfect silent protector. It has been more and more intriguing recently. This is the last straw. You guys went too far, installing stuff that changed the behavior of other software and does not allow users to turn it off.
0
jornbates
Neophyte
•
5 Messages
•
190 Points
1 year ago
PLEASE HELP US!
1
0