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Neophyte
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4 Messages
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190 Points
bug: bypass notification for 'file downloaded has been scanned'
downloading one file (the expected file) will result in trend micro notifying the user that a file has been downloaded, and the name of the file that has been scanned
by using precise timing, a second file can finish downloading and be scanned, resulting in the trend micro dialogue changing to a 'multi-file' dialogue, but then disappearing for the duration of the first dialogue's expected appearance time out, making the second file (or any multiple of files) downloaded appear very briefly, or not at all, resulting in not notifying the user that each subsequent file has been downloaded and/or scanned
tm_joyce
Trend Security Expert
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128 Messages
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2.6K Points
9 months ago
Hi @lostphone5555 ,
May I ask what type of file did you downloaded after the first one? Does it happen all the time?
As based here, our Real-Time scan is the one being triggered when there's new files and folders being downloaded on your computer. When there are multiple downloads happening at the same time, Trend Micro scan may bypass some files due to resource limitations.
You may adjust the scan setting to prioritize scanning files. And you may also check and do manually update of your Trend Micro program and Windows operating system then try if still keeps happening.
Thanks!
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