tm_kree's profileBrand User
Trend Security Expert

Trend Security Expert


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34.9K Points

Monday, March 18th, 2024 7:05 AM

Beware of Technical Support Scam Calls Pretending to be Trend Micro!



Attention, Trend Micro Community!


We're reaching out to alert you about a concerning issue that some of our fellow Trend Micro users have encountered recently. It has come to our attention that individuals are receiving fraudulent cold calls masquerading as Trend Micro technical support representatives.



What's Happening?

These scam callers are posing as legitimate Trend Micro personnel, claiming they have detected issues on your computer or that your subscription needs renewal. Please be aware that Trend Micro does not initiate support calls of this nature. Do not allow these scammers to remotely access your computer.



What You Need to Know

  • Identifying Scam Calls

    Genuine Trend Micro representatives will never contact you unsolicited via phone for technical support or subscription renewals. If you receive such a call, it is likely a scam.

  • Protect Your Information

    Do not provide any personal or financial information to these callers. Trend Micro will never ask for sensitive information over the phone.

  • Stay Vigilant

    If you're uncertain about the legitimacy of a call, hang up and contact Trend Micro directly through official channels to verify.




What to Do?

If you've received one of these scam calls:

  • Report to Authorities

    Notify your local consumer protection agency or law enforcement about the scam call. Your report can help prevent others from falling victim to similar scams.

  • Stay Informed

    Remember, Trend Micro never asks for personal or financial information over the phone. Stay vigilant and avoid responding to unsolicited requests.

  • Review Your Activity

    Take a moment to check if you've recently shared personal information on unfamiliar websites. This can help identify potential sources of data breaches.

  • Act Quickly: Report it to us!

    Don't hesitate to report the scam call to Trend Micro immediately. Your prompt action enables us to investigate and take necessary measures to protect our community from scammers.





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