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Neophyte

Neophyte

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2 Messages

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120 Points

Tuesday, August 8th, 2023 1:24 AM

add trend micro to microsoft outlook

In Microsoft Outlook, the Trend Micro Security Settings icon is greyed out. I need to access Settings but can't. Anyone help please?

Thanks,

Prue

Brand User

Trend Security Expert

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62 Messages

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1.3K Points

7 months ago

Hi @beck1 ,

I understand that you wish to add Trend Micro Anti Spam Toolbar on your Microsoft Outlook.

Can you go to your Trend Micro Settings:

  1. Select Internet & E-mail Controls > Spam and emailed files.
  2. Check the box for  Filter out unsolicited advertisements and other unwanted email messages.
  3. Click Apply, then click OK to save the changes.
  4. Open Microsoft Outlook to check if you can now setup the Toolbar.

For more details regarding setting up the Antispam Toolbar, click here.

Keep in mind that this are the follow Outlook version that is compatible with the Anti Spam Toolbar.

Neophyte

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2 Messages

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120 Points

I have done that in TM Settings but the Settings are still greyed out in the TMS toolbar in Outlook. Any other suggestions? 

Brand User

Trend Security Expert

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81 Messages

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1.7K Points

Hi @beck1,

Kindly check if your Outlook's version is supported. You may check the article on the link below for the Antispam Toolbar's Compatibility Guide.

Trend Micro Antispam Toolbar Compatibility Guide | Trend Micro Help Center

Thank you.

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