R
Hotshot

Hotshot

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11 Messages

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520 Points

Monday, December 11th, 2023 7:24 AM

Closed

A threat notification

I have no idea what this threat notification(screenshot attached) is about.

Everytime I open the payguard it pops up.

Sometimes it appears when I do not open payguard.

Sometimes I open payguard but this does not appear.

Brand User

Trend Security Expert

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86 Messages

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1.8K Points

4 months ago

Hi @rpme1996n 

I'm sorry about this. 

For us to investigate this further, we would like to get the following information:

1. Trend Micro app version: 
2. Trend Micro Toolbar version: 
3. Browser affected: 
4. Browser version: 
5. Browser extensions: 
6. Did you download any files when this notification pops up: 

Thanks. 

Hotshot

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11 Messages

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520 Points

@tm_joyce 

1.app version 17.8.1145

2. tm toolbar version 17.0.1745.0

3.browser chrome

4. chrome version 120.0.6099.71

5. apart from tm toolbar there is only "google translate" browser extension installed on chrome.

6. there wasn't anything downloaded in the downloads folder

 Superstar

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256 Messages

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6.4K Points

4 months ago

Chrome does microupdates time to time, and TM scans all updates.

As such, you get time to time this message about Chrome microupdates being scanned .

It is a known subject discussed here.

Brand User

Trend Security Expert

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148 Messages

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3K Points

Hi @rpme1996n,

I believe we already have discussed this on your recent post?

Again the pop up message that you are encountering is because of the

Trend Micro detected and scanned files on your Google Chrome browser which downloaded and installed in the background to keep its program version up-to-date.

The Download File Scan feature from Trend Micro notifies you when files downloaded on your Windows computer are either safe or dangerous, preventing malware infection.

You can visit this article for further details to your concern : 
https://helpcenter.trendmicro.com/en-us/article/tmka-11124


Hope this helps !

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