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Mon, Oct 14, 2019 3:41 AM

[Hotfix] Trend Micro Security 2020 ( version 16.x)

Trend Micro Security 2020 - Hotfixes

The latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released recently. Trend Micro worked closely with customers who have used the new version to check for issues. Indicated below are the reported issues and its corresponding hotfixes. 

We will keep this page updated for new fixes.

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tm_kree

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2 y ago

[Hotfix] Unable to save Microsoft Office files on network drives when Fogos and Trend Micro Security software are running.

Date released: September 19, 2019

Problem Description: Unable to save Microsoft Office files like Microsoft Word, Excel, or PowerPoint on network drives when Fogos and Trend Micro Security 2019 are running.

Download the hotfix here: [Hotfix] Ti_160_win_en_amsp_65_hfb_DisableIAT.exe

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tm_kree

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2 y ago

[Hotfix] Continuous restart on computers with Trend Micro Security installed

Date released: September 19, 2019

Problem Description: The installed Trend Micro Security continuously prompts you to restart the computer.

Download the hotfix here: [Hotfix] Ti_1600_win_en_hotfix115900.exe

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tm_kree

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2 y ago

[Hotfix] Folder Shield icon badge disappears after installing Dropbox

Date released: September 26, 2018

Problem Description: The Folder Shield icon badge disappears after installing Dropbox on your computer protected by Trend Micro Security.

Download the hotfix here: [Hotfix] Ti_120_win_en_FolderShield_hfb0001.exe

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tm_kree

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2 y ago

[Hotfix] Disabling Meerkat Tool of Trend Micro Security Software

Date released: September 19, 2019

Problem Description: This hotfix will disable the Meerkat Tool of Trend Micro Security 2020 version.

Where to get the fix? Contact Technical Support to request for this fix.

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tm_kree

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2 y ago

[Hotfix] Disabling Trend Micro Security force upgrade notification

Date released: September 19, 2019

Problem Description: This hotfix disables the required upgrade feature in Trend Micro Security so you can keep using the older version.

Download the hotfix here: [Hotfix] Ti_1600_win_en_DisableForceUpgrade_hfb0001.exe

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tm_kree

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2 y ago

[Hotfix] Trend Micro Security always blocks all Shopping websites

Date released: September 19, 2019

Problem Description: The Parental Control feature of Trend Micro Security always blocks all shopping websites (for example, "http*://www.cloud-vsystem.com/*") even when it should allow access to websites in the "Shopping" category.


Download the hotfix here: [Hotfix] Ti_1600_win_en_AMSP65_hfb_CloudSystem.exe

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2 y ago

[Hotfix] Microsoft Outlook 2010 not opening when Antispam Feature is turned on

Date released: September 22, 2019

Problem Description: MicrosoftTM OutlookTM 2010 may log off unexpectedly when starting up if you have enabled the Trend Micro Anti-Spam toolbar on a computer running Microsoft Windows(TM) 10 RS2 and is protected by Trend Micro Security.  An issue may also occur when running the True Image 2013 application on computers that has Trend Micro Security installed.

Running this hotfix adds all events that contain the Acronis International GmbH digital signature needed by True Image 2013 to the approved list of the Trend Micro Security.

Download the hotfix here: [Hotfix] Ti_1600_win_en_AMSP60_hfb116000.exe

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tm_kree

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2 y ago

[Hotfix] Scheduled Scan Notification of Trend Micro Security keeps showing up on your computer

Date released: October 11, 2019

Problem Description: You keep receiving Scheduled Scan popup windows after closing or clicking OK button on the notification window.

Download the hotfix here:  Ti_1600_win_en_Titanium_hfb16.0.1201

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