Trend Security Expert
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866 Messages
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34.9K Points
"Webpage Blocked, hxxxs://legacy-myemail.cox.net/appsuite" Message when trying to Sign In.
Why is this happening?
This happens when you attempt to sign into the Cox website (hxxxs://legacy-myemail.cox.net/appsuite), and the website will be blocked by Trend Micro Security for Windows. This prevents users from accessing the website and resulting in the inability to use the services provided by Cox.
The specific reason for the block is not clear, but it is suspected that Trend Micro is flagging the website as potentially harmful or as containing malicious content.
"Web Page Blocked" hxxs://legacy-myemail.com.net/appsuite/
When accessing Cox from hxxs://www.cox.com/content/dam/cox/okta/mail.html, after entering credentials, the page will redirect to hxxs://legacy-myemail.cox.net/ajax/login?action=samlLogin&token=c964ac8fe4d9466a9307717a6720c041-dbae38a3863e481c9d23c357d21306cb
- No blocking message from TM inside the browser only showing "Forbidden"
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accessing the link on our end results in the same "Forbidden" message.
Workaround
Use the mobile version of the website as a temporary workaround. This will allow you to continue using Cox's services without interruption.
Have you run into this problem?
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noodle_soup
Neophyte
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7 Messages
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350 Points
1 year ago
Thanks for sharing the info, Kree!
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tm_chris
Trend Security Expert
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131 Messages
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2.7K Points
1 year ago
Hello Trend Micro Home Users,
The website has now been reclassified and should be accessible.
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alanjenglish2
Neophyte
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4 Messages
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180 Points
1 year ago
What is the anticipated correction date for this problem? It is very difficult living without my Cox email. I will change anti-virus programs if Trend Micro can't solve this problem.
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tm_macky
Trend Security Expert
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51 Messages
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1.1K Points
1 year ago
Hi @alanjenglish2,
We sincerely apologize for the inconvenience caused. Our backend team is currently addressing the issue. At the moment, we are investigating other URLs related to the Cox website, as they are being blocked by Trend Micro. We will provide you with an update at the earliest opportunity.
Regards,
-tm_macky
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jwinslow720
Neophyte
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1 Message
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70 Points
1 year ago
I too am having this problem and it is VERY frustrating. I first received the Webpage blocked with the option to continue anyway - but for over a week, all I get is the Forbidden message. I tried working with customer service at COX, but they were not able to help. So now I read it is a Trend Micro problem. My annual subscription is due to be renewed tomorrow - but this is just not acceptable. Please respond and let me know when this will be fixed. Thank you.
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tm_macky
Trend Security Expert
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51 Messages
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1.1K Points
1 year ago
Hi @alanjenglish2 & @jwinslow720 ,
Thank you for your understanding and patience throughout this process.
After investigating the issue, we have identified a conflict between the one-time sign-in URL provided by Cox and Trend Micro. To ensure website safety assessment, Trend Micro downloads the URL and check its content. However, due to its one-time nature, the URL access was causing complications.
We have taken some measures to improve our approach in handling one-time URLs and have successfully resolved the issue on the backend. As a result, the problem should now be completely resolved.
Thank you, hope this helps!
Best regards,
@tm_macky
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