
Neophyte
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2 Messages
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120 Points
Unprotected Password in a browser
I have been getting this message since I installed the Trend Micro software. After asking and asking and asking about what browser and what passwords it was referring to since none of the browsers I use on my PC have any (Chrome, Chromium, Firefox and Edge), I attempted to start up Internet Explorer. Now that that is an unsupported browser and it auto opens Edge instead, I had to do a bit more research.
I found that in the settings for Edge, you can clear the Internet Explorer cache and data. I found this under:
Settings -> Privacy, search, and services -> Clear browsing data for Internet Explorer
In the Clear browsing data now I clicked the button "Choose what to clear" and selected everything (including the Passwords option). After this was complete, I no longer get the unprotected passwords message.
I wish Trend Micro could point people to this instead of telling them to install more software, the support ticket I had open I would consider a complete support failure.
Hopefully this will help others.
tm_joyce
Trend Security Expert
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3 Messages
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110 Points
16 days ago
Hi @gbbull,
Thank you for sharing your experience about our Internet Security.
You're receiving this message after the scan because you have stored passwords in your browser with is not advisable as it could lead to account/password theft. Other than deleting the password on your browser's setting, I may suggest to configure the Password Manager in the web browser you're currently using so that your account credentials will be protected.
For detailed instructions on how to set it up, please visit our knowledge-based website at the following link: How to enable Password Manager Extension
Hope this helps.
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