2 Messages


30 Points

Mon, Dec 2, 2019 7:05 PM


Unable to use new Master Password

After I reset my Master Password and open the Trend Micro Security App from my Windows 10 Desktop and select the Data>Password Manager I can't use the new password. The reason I know this is it continues to show me the Old Password Hint. After serveral tries I get locked out. The same thing happens on the Trend Micro Security assistant on the Chrome browser. I have cleared the Chrome browser cache and it still happens. What can I do to use the Password Manager?