Some websites now fail to automatically login - password manager

Hi Andy Slade,

Sorry to hear about this experience.

It is possible that these websites updated some content on their site that's why the pattern saved on our Password Manager is no longer recognized which causes the auto fill feature not to work.

Can you try to delete the passcard for bbc.com and try to login and save the credentials again?

- Joemar

magor wibsite has also stopped n2eoi

is this being corected by trend. what is trend doing to correct the problem. n2eoi

Hi n2eoi18,

Have you tried deleting the passcard and re-enter your credentials on the website?

We are still checking on these websites.
Please inform us if the auto fill feature is not working on other sites.

- Joemar

yes i have the auto is not working on some sites and but working on others n2eoi18

Hi n2eoi18,

Please try to clear your browser's cache to see if this will make any difference. In addition to this, try signing in to https://www.bbc.com/account with Trend Micro Password Manager from a different web browser so we can isolate the problem and see if this only happens on 1 web browser only.

Regards,
Pat

Than you, I wish to Discontinue my Renewal n2eoi Harvey

Than you, I wish to Discontinue my Renewal n2eoi Harvey

Hi n2eoi18, 

We're sorry to hear that. To manage your subscription, you may visit this link: 

Managing your Trend Micro Account (MyAccount)

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