F
Neophyte

Neophyte

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1 Message

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100 Points

Tue, Feb 9, 2021 10:57 AM

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Answered

Password Manager (two different accounts on two different machines) stopped working in Firefox

Password Manager stopped working in Firefox on two machines on the same day, so is there a new issue with Firefox? I've been through all the recommended actions, up to and including reinstallation, but no change. Does anyone else have any ideas? (The UK phone help line is currently out of order, too.)

Brand User
tm_kim

Legend

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682 Messages

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10.1K Points

2 years ago

Hi, fiona.keene.

 

Please also provide us the following information:

 

1. Are you getting an error message from the Password Manager?

2. May I know both of your devices' Firefox version?

3. Operating System 

4. Screenshots of the problem if possible

 

In case you are getting the "Unable to Help with Your Passwords" message, please try the solution below and let us know how it goes:

 

Error: Unable to Help with Your Passwords (Password Manager)

 

Awaiting for your response.

 

- TM_Kim

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