1 Message


100 Points

Tuesday, February 9th, 2021 10:57 AM



Password Manager (two different accounts on two different machines) stopped working in Firefox

Password Manager stopped working in Firefox on two machines on the same day, so is there a new issue with Firefox? I've been through all the recommended actions, up to and including reinstallation, but no change. Does anyone else have any ideas? (The UK phone help line is currently out of order, too.)

Brand User



682 Messages


10.1K Points

3 years ago

Hi, fiona.keene.


Please also provide us the following information:


1. Are you getting an error message from the Password Manager?

2. May I know both of your devices' Firefox version?

3. Operating System 

4. Screenshots of the problem if possible


In case you are getting the "Unable to Help with Your Passwords" message, please try the solution below and let us know how it goes:


Error: Unable to Help with Your Passwords (Password Manager)


Awaiting for your response.


- TM_Kim

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