R
Neophyte

Neophyte

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1 Message

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100 Points

Tue, Jul 27, 2021 1:12 AM

Password manager stopped working

I tried to access the Password Manager today and it would not work.  The program asked me to  sign in  to the account.  Which I did and a the answer was" The Service is currently unavailable.  Please try again later".

Responses

Brand User

Prodigy

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471 Messages

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5.9K Points

2 m ago

Hi, robertandnancy2.

 

Is the Trend Micro Password Manager installed on your computer? Can you try to restart its components and try signing in to your account again? Here's how:

 

1. Open Password Manager Diagnostic Toolkit:

  • Press Windows key + S on your keyboard to open the Search bar.
  • Type "password" on the search box.
  • Click Trend Micro Password Manager Diagnostic Toolkit from the search results.

2. Click the Components tab, then click Stop All Components.

3. Wait for around two (2) minutes, then click Start Components.

You can also try to sign in to your Password Manager account on this link.

 

Let us know if you need further assistance.

 

- TM_Kim