john_b7ceec's profile
Neophyte

Neophyte

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1 Message

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120 Points

Wednesday, January 17th, 2018 9:24 PM

Closed

Password Manager Service is CPU HOG

As listed in Task Manager - Trend Micro Password Manager Service is using HIGH CPU. I'm not using the password manager feature. High CPU usage occurs whether a browser is open or not.
What is WRONG???
Brand User

Legend

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703 Messages

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11.4K Points

6 years ago

Hello john and welcome to the Community!

Thank you for letting us know about this problem that you encountered. Apologies for the inconvenience.

Trend Micro Password Manager is a bundled product with your Maximum Security subscription. For this problem that you are experiencing, you may uninstall Password Manager from your computer if you are not using it.

You may follow the steps below to help you remove Trend Micro Password Manager on your computer.

•  Press the Windows button on your keyboard and letter "R" both at the same time to open the Run Console.
• Once the Run Console is open, please type: appwiz.cpl
• Click OK
• Doing that will open a window that will  list down all of the installed applications on your computer. Simply locate Trend Micro Password Manager and then click on Uninstall.
• Wait for the uninstall process to finish.

I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community

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