rconley's profile

2 Messages

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150 Points

Thursday, October 19th, 2017 3:55 AM

Closed

Password is a joke

Password Manager is not operating & there I can not get into my web sites . I am have trouble remembering password so at present your P/ Manager is a total waste.
Brand User

Prodigy

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176 Messages

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4.4K Points

7 years ago

Hi r.conley,

I understand your frustration.

I checked my Password Manager and it's working fine, could you describe your problem more? 
If you could share it step by step, we might be able to figure out the problem and advise you of what to do next.

^erza

Hotshot

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41 Messages

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714 Points

7 years ago

Hi R.Conley,
Your paswords are no jokes. I know it's frustrating each time making another one, but it secures your account(s).
Please make a exercise book to remember all the passwords you need. This will help you in future.
For getting your password on Trend Micro hit the button forgotten my password and you'll be redirected to make a new one.
If I had not made a exercise book myself I got lost inside the internet with all passwords I made

2 Messages

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150 Points

I know my password but your soft does not give me an option to use it as the drop down is not working. Still FRUSTRATED.

Neophyte

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1 Message

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112 Points

This is exactly what I'm going through.  Ready to go back to Norton

Hotshot

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41 Messages

 • 

714 Points

7 years ago

What if your computer does crash, or your hard disk will fail? You loose everything... 
that's why it is safe to keep a copy in a exercise book
Brand User

Prodigy

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260 Messages

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5.3K Points

6 years ago

Hi @r.conley,

May we know if the issue with your Trend Micro Password Manager has already been resolved? If not, can you please provide us more information on the problem that you're having?
a. Is there any error message?
b. Is the Trend Micro Password Manager toolbar enabled?
c. On what browser do you encounter this issue?
d. Does this happen on all the websites saved on the account?

In the meantime, please try to do the following troubleshooting steps:

Restart the components of your Trend Micro Password Manager:
    1. Open the Password Manager Diagnostic Toolkit. Do either of the following:For Windows 10
      1. Go to Start > All Apps > Trend Micro Password Manager.
      2. Click Trend Micro Password Manager Diagnostic Toolkit.
      3. Click Yes when the User Account Control window appears.
      For Windows 8 and 8.1
      1. Press the WINDOWS + C keys on your keyboard to open the Charms bar.
      2. Click Search.
      3. On the Search box, type "diagnostic toolkit", then press Enter.
      4. Click Trend Micro Password Manager Diagnostic Toolkit.
      5. Click Yes when the User Account Control window appears.
      For Windows 7
      1. Go to Start All Programs >Trend Micro Password Manager.
      2. Click Trend Micro Password Manager Diagnostic Toolkit.
      3. Click Yes when the User Account Control window appears.
  1. Click Stop Components.
  2. After ten seconds, click Start Components.
Thank you and have a great day! :)

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