jvhoelz's profile

1 Message


120 Points

Sunday, March 4th, 2018 11:00 PM


I tried to enter a new Master Email and pushed a wrong button. How can I start over after I have learned how to use it? Help -

I have just made and tried to install a new master password. I evidently checked a wrong box and there are a lot of unprotected passwords. Is there any way that I can cancel the master password and start over?
Brand User



166 Messages


3.4K Points

6 years ago

Hi jvhoelz and welcome to the community!

I think this is what you are looking for:

Resetting the Master Password of Password Manager

Now if you've already reset your master password and wish to retrieve your old passwords, unfortunately, it will no longer be retrievable as indicated in the guide above. Once the master password has been reset, all currently stored passwords will be deleted. You would need to put in the passwords again after resetting.

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