T
Neophyte

Neophyte

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1 Message

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20 Points

Fri, Jun 19, 2020 4:25 AM

Acknowledged

Failed to load extension from:

Hello, I am getting a Failed to load extension from error

Failed to load extension from:

C:\\Windows\system32\tower_main. Manifest file is missing or unreadable.

When I uninstall Trend Micro Internet Secuirty suite that errors goes away but when I install it back again then the error comes back

Please help

Brand User
tm_krizia

Prodigy

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458 Messages

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5.6K Points

1 y ago

Hi twisha_twish



Can you please try to reinstall the Trend Micro Password Manager on your device then check if you will receive the same error message? Here are the links that you may click to guide you.

How to uninstall Password Manager

 

How to install Password Manager


Hope this helps
- Ann

1 Message

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60 Points

yikes, that's all?

Brand User
tm_krizia

Prodigy

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458 Messages

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5.6K Points

Welcome to the Trend Micro Home Users Community, TremorRZ!  

 


May we know if you encountered the same error message? May we also know the following information to check this?
 
1. Trend Micro Password Manager version number: 
2. Operating System 
3. Exact Error message if any
4. Screenshots of the problem if possible. You may follow this on how to take a screenshot: How to take a screenshot 


Awaiting for your response
 - Ann

Neophyte

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1 Message

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20 Points

I have exactly the same problem on start-up, the window pop-up is same so no screenshot required.

1. Latest 'Pas Mgr' version, can't find # but always up to date.

2. Windows Pro (Ver. 20H2)

3 & 4. You have it - screenshot same as others. 'Tower Main' > Manifest file is missing or unreadable.

Brand User
tm_kim

 Superstar

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520 Messages

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6.9K Points

Hi, rakkobiz6.

 

We have a knowledge-based guide to help you with this error. This error message is due to the following reasons:

 

  • The Password Manager app is corrupted
  • Your Google Chrome profile is corrupted
  • The Restart Apps feature is enabled

Check this link for more information - Error: Failed to load extension. Manifest file is missing (Password Manager)

 

Let us know if you have questions, we'll be here to assist.

 

- TM_Kim

1 Message

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60 Points

1 y ago

I'm getting the same error:

Edition Windows 10 Home

Version 20H2

Installed on ‎___

OS build 19042.610

Serial number_______

Experience Windows Feature Experience Pack 120.2212.31.0

Brand User
tm_kath

 Superstar

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589 Messages

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8.2K Points

Hi ritakhjones,

 

Welcome to Trend Micro Home Users Community.

 

Can you try to reinstall Password Manager then check if the issue will persist? You may click the link below for a guide on how to uninstall and install Password Manager.

 

How to uninstall Password Manager

How to install Password Manager

 

I hope this helps.

 

- TM_Kath

Neophyte

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1 Message

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70 Points

1 y ago

Have the same issue. The issue persists after the Password Manager reinstallation process.

Neophyte

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3 Messages

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110 Points

9 m ago

I'm having the same issue, and as jaleejoe reported, the issue persists after the Password Manager reinstallation.

Brand User

Legend

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739 Messages

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10.2K Points

9 m ago

Hi Community Members,

 

Thank you for reaching out regarding this issue, in order for us to review it can you please verify some information regarding this case?

  • Current Windows Operating System
  • Google Chrome Version
    • On your computer, open Chrome >  At the top right, look at More (three vertical dots) > Click Help > About Chrome.
  • Please check this setting: Open PC Settings > Accounts > Sign in Options > Check if Restart Apps is Enabled

Feel free to update this thread for any added information. Thanks!

 

- TM_Reine

 

Neophyte

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3 Messages

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110 Points

Windows 10 Home

Chrome Version 89.0.4389.82 (Official Build) (64-bit)

Restart Apps is ON

Neophyte

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3 Messages

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110 Points

@reine_roque 

Windows 10 Home

Chrome Version 89.0.4389.82 (Official Build) (64-bit)

Restart Apps is ON

Brand User

Legend

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739 Messages

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10.2K Points

Thanks for checking rkinlaw, may I know if it's alright to turn off the setting Restart Apps? this setting allows Windows to reopen applications upon restart. You may try to disable the setting and reconfirm if the issue persists please let us know. 

 

- TM_Reine

Brand User

Legend

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739 Messages

 • 

10.2K Points

9 m ago

Hello Community Members!

 

Just an update for this thread, we have a knowledge-based guide to help you with this error. This error message is due to the following reasons:

  • The Password Manager app is corrupted
  • Your Google Chrome profile is corrupted
  • The Restart Apps feature is enabled

Full details here - Error: Failed to load extension. Manifest file is missing (Password Manager)

 

Let us know if you have questions, we'll be here to assist. Cheers!

 

- TM_Reine

Neophyte

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13 Messages

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340 Points

9 m ago

I'm curious as to MS Edge , are you supposed to save the password there first for it to link to PWM? When I'm in PWM & click login it takes me to the login page but doesn't auto login & are there any flag switches that may interfere with this? Running version 89 on Windows 10 Lenovo laptop

Thanks

Brand User
tm_angelo

 Superstar

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335 Messages

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6.4K Points

Hi, craigeedwards!

 

For the Trend Micro password manager, you will first need to log in, on the website then save the credentials on the Trend Micro password manager pop up for it to automatically logged you in. 


That's one way of saving a passcard, you can learn more about the Trend Micro password manager and it's features on the link below.

 

How to use Password Manager for Microsoft Edge

 

Hope this helps!

 

-TM_Angelo

 

Neophyte

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13 Messages

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340 Points

Thanks Angelo, but I've only had the popup window open once & I get the Edge "save passwords" form pop up quicker & every time. I had "dont save passwords" initially set on Edge

Brand User
tm_krizia

Prodigy

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458 Messages

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5.6K Points

Hi Craig Edwards!

 

 

The Password Manager is not linked to the Microsoft Edge browser when saving passwords. As for the auto-login, may we know the version of your web browser? Also, does it happen to all the login pages or is there a specific website? Did you also receive this pop-up image below to save your password for auto-login?

  




Awaiting your response

-TM_Ann

Neophyte

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13 Messages

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340 Points

hello Ann, could it be because I have 3rd party cookies blocked & ive flipped the extra security flags on my Edge browser, latest version 89. Point something, I can get the specifics if you need then, I’m also running with a vulnerability in my Google Advanced Protection keys that they are not willing to help with CVE-2021-3011 thanks

Brand User

Legend

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739 Messages

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10.2K Points

Hi craigeedwards,

 

Thanks for sharing more info. Can you reconfirm step by step how are you using Password Manager to sign in to sites?

 

This would help us visualize the expected scenario. You may also take a screenshot to further describe the issue.

 

- TM_Reine

 

 

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