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Neophyte
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7 Messages
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230 Points
Extensions not behaving in Firefox
I have current build of Windows 10,Firefox 85, Trend Micro Maximum Security. Password Manager & PayGuard would not launch. I deleted Firefox and Trend Micro and started again. My Firefox profile may have been corrupted so I deleted that. With a new install, Trend Micro works and the Toolbar loads and is visible. Password Manager keeps reminding me to add the extension but installing does nothing. Firefox says it has the extension but the icon is missing and it continues to ask me to install it. PayGuard does not launch normally and password manager does not work in protected window. Firefox is the default browser but Trend Micro seems to function in Chrome and Edge.
Does Trend Micro have a fix for Firefox?
tm_jd
Hustler
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98 Messages
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1.9K Points
3 years ago
Hi, sladen_hope!
Welcome to Trend Micro Home Users Community!
To enable your Password Manager in Firefox properly, kindly try to access this link:
How to enable Password Manager Extension
Then, if you encounter an error message " Unable to help with your passwords", you may try to access the link below to resolve the issue.
Unable to help with your passwords
If the issue persists, or if you have clarifications and other concerns, feel free to contact us again.
Thank you!
-TM_JD
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reine_roque
Legend
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739 Messages
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10.2K Points
3 years ago
Hi sladen_hope,
I'm sorry for the inconvenience. For this case would you like if we can have a member of support contact you for remote assistance in setting up Password Manager? if you agree with this, we would like to get your available time to set this callback appointment.
- Phone Number:
- Preferred Call Back Time within the next 24 hours:
- Location:
- Time Zone:
Note: This post is set to private so rest assured your personal information is secured.
- TM_Reine
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sladen_hope
Neophyte
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7 Messages
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230 Points
3 years ago
Password Manager is now working fine after a clean install of Firefox and Trend Micro - SO LONG AS I NEVER LAUNCH PAY GUARD! Password manager does not seem to work in private windows since recent updates to Firefox.
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reine_roque
Legend
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739 Messages
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10.2K Points
3 years ago
Thank you for confirming that it's working on your end sladen_hope. Under private mode in Firefox can you also check if the root certificate is added for Password Manager?
Please only follow step 1 from this guide: Unable to help with your passwords
- TM_Reine
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sladen_hope
Neophyte
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7 Messages
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230 Points
3 years ago
Thanks. Did that. Firefox reports - Certificate already installed
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