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lollywags89's profile
lollywags89
100 Points
TM 2023 Badge
Neophyte

Neophyte

 • 

2 Messages

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170 Points

Tuesday, May 7th, 2024 2:13 PM

your mobile security does not work! No celullar data when web guard is on

No cellular data when activating web guard. When are you going to address this bug?

Question

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Updated 

3 months ago

77

3

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pmanmobile

Neophyte

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4 Messages

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210 Points

3 months ago

The latest update has solved this problem. 
update and restart your phone!

1

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Brand User
tm_helen

Trend Security Expert

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140 Messages

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3.3K Points

Hi @pmanmobile ,

Thank you for confirming this.

Hi @lollywags89 ,

Please try to update the TM Mobile Security app then check if it works this time. 

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3 months ago

0

Brand User
tm_rochelle

Trend Security Expert

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764 Messages

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13.6K Points

3 months ago

Hi @lollywags89,

Please be advised that our team has rolled out the newest version of Mobile Security. Kindly update your app to version 11.2.1071 to resolve the issue. 

Please let us know if the problem still persists after the update.

Thanks!

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willwelch

Neophyte

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2 Messages

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120 Points

3 months ago

Was Trend micro update which jammed celluar data, So they do not tell customers . Just reinstall??? Nil service or care

1

0

Brand User
tm_luisa

Trend Security Expert

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10 Messages

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250 Points

Hi @willwelch,

The recommended solution to this issue is just updating the application. Kindly update your app to version 11.2.1071 to  resolve the issue. 

Please let us know if the problem still persists after the update.

Thanks!

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3 months ago

0

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