1 Message


100 Points

Tue, Sep 21, 2021 1:08 PM

Wrong language?

My trend security is set to English - but when I open chat support it’s in a different language? ( Chinese or Japanese- I’m not familiar enough with either to differentiate)

please don’t tell me I’m hacked - again 



490 Messages


8.1K Points

4 m ago

Hi, htmag88 


Welcome to Trend Micro Home Users Community.


Can we ask what is the URL of the website you visited to chat with customer support? Please run a scan on your Trend Micro program to see if there's any threats on your computer.  


For English language Chat Support you may visit this link: Chat Support

For other ways to contact our support, click here.


Whenever the language changes, please let us know by replying to this thread.



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