R
Neophyte

Neophyte

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2 Messages

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120 Points

Monday, November 6th, 2023 10:02 PM

Closed

Wifi and vpn

Since updating the app I can’t connect to wifi. But also having issues with the vpn disconnecting and reconnecting 

Brand User

Trend Security Expert

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102 Messages

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2.1K Points

7 months ago

@reneejenkins,

Welcome to Trend Micro Home User's Community! 

Make sure that there is no another VPN installed on your device as you cannot use them both at the same time. If there is none, kindly reconfigure the VPN Profile of your Mobile Security.

  1. Offload the Mobile Security app.
  2. Go to your Settings App > VPN > delete Web Guard Protection of Mobile Security.
  3. Reinstall your mobile security application.
  4. Setup Web Guard once more.

Neophyte

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2 Messages

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120 Points

Had no other vpn. Deleting and reinstalling the app seems to have worked. 
thanks

Brand User

Trend Security Expert

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168 Messages

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3.4K Points

Hi@reneejenkins ,

Thank you for letting us know that your issue was able to be resolved , if you have any questions or other concerns feel free to contact us again.

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