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reneejenkins
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Neophyte

Neophyte

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2 Messages

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120 Points

Monday, November 6th, 2023 10:02 PM

Wifi and vpn

Since updating the app I can’t connect to wifi. But also having issues with the vpn disconnecting and reconnecting 

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Updated 

30 days ago

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Brand User
tm_chard

Trend Security Expert

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36 Messages

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820 Points

1 month ago

@reneejenkins,

Welcome to Trend Micro Home User's Community! 

Make sure that there is no another VPN installed on your device as you cannot use them both at the same time. If there is none, kindly reconfigure the VPN Profile of your Mobile Security.

  1. Offload the Mobile Security app.
  2. Go to your Settings App > VPN > delete Web Guard Protection of Mobile Security.
  3. Reinstall your mobile security application.
  4. Setup Web Guard once more.

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reneejenkins

Neophyte

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2 Messages

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120 Points

Had no other vpn. Deleting and reinstalling the app seems to have worked. 
thanks

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1 month ago

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Brand User
tm_vince

Trend Security Expert

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68 Messages

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1.4K Points

Hi@reneejenkins ,

Thank you for letting us know that your issue was able to be resolved , if you have any questions or other concerns feel free to contact us again.

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30 days ago

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