S
Neophyte

Neophyte

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2 Messages

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190 Points

Sun, Sep 12, 2021 4:08 AM

Webguard

Subscription renews on 4th  October,  but app won’t let me turn on webguard

Responses

Accepted Solution

Brand User

Prodigy

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471 Messages

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5.9K Points

6 d ago

Hi, scullin83.

 

Are you getting an error message whenever you're trying to enable the Web Guard feature? You can try to reactivate the protection then check if you can now enable the feature. Here's how:

 

1. Open your Trend Micro app. 
2. Scroll down then tap Settings. 
3. On the Settings, "Sign out" to sign out your Trend Micro account.
4. After that, go to Settings again then tap "Set up account" to sign in to your Trend Micro account.

 

If you can also provide the information below, that would be better so we can further check on your concern:

 

1. iOS version

2. iOS model

3. Trend Micro Mobile Security app version

 

Hope this helps.

 

- TM_Kim

Neophyte

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2 Messages

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190 Points

@kim_de_guzman 

Have Trend micro mobile security app version.

Problem solved.

Thanh you greatly😊

Brand User

 Superstar

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456 Messages

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6.9K Points

Thank you for updating us, scullin83.

 

Good to know everything's all good now. Just let us know if you have further questions.

 

Have a great day and stay safe!

 

- TM_Cathy