Are you getting an error message whenever you're trying to enable the Web Guard feature? You can try to reactivate the protection then check if you can now enable the feature. Here's how:
1. Open your Trend Micro app. 2. Scroll down then tap Settings. 3. On the Settings, "Sign out" to sign out your Trend Micro account. 4. After that, go to Settings again then tap "Set up account" to sign in to your Trend Micro account.
If you can also provide the information below, that would be better so we can further check on your concern:
Accepted Solution
tm_kim
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682 Messages
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10.1K Points
3 years ago
Hi, scullin83.
Are you getting an error message whenever you're trying to enable the Web Guard feature? You can try to reactivate the protection then check if you can now enable the feature. Here's how:
1. Open your Trend Micro app.
2. Scroll down then tap Settings.
3. On the Settings, "Sign out" to sign out your Trend Micro account.
4. After that, go to Settings again then tap "Set up account" to sign in to your Trend Micro account.
If you can also provide the information below, that would be better so we can further check on your concern:
1. iOS version
2. iOS model
3. Trend Micro Mobile Security app version
Hope this helps.
- TM_Kim
2