We apologize for any inconvenience this may have caused. We are currently investigating this concern and will need the following information. We will notify you as soon as an update is ready.
For the meantime, please turn off Web Guard so you can access the internet.
After spending hours troubleshooting with T-Mobile and Apple Support for my iPhone, it was discovered that it is the Web Guard VPN. Sadly, I had to turn it off in order to use any of my Apps or surf the internet.
If TrendMicro can fix this, that would be awesome.
We are already aware of the issue and we are currently investigating this concern. We will notify you as soon as an update is ready. Your understanding is greatly appreciated.
Yes I had the same problems. All of a sudden I could not use my apps anymore on data usage. Only on wifi. Had to go to the Apple Store and had it fixed. They told me this security was a waste of money as Apple is protected and their protection is very tight. It cost me $25 :(
We sincerely apologize for any inconvenience you experienced.
We understand that you sought assistance from Apple to address the issue, and we want to clarify that our team had already released a new version of Trend Micro Mobile Security for iOS: 11.2.1071. This update solves the problem from the previous version (11.2.1070) and reverts the changes made to Web Guard.
It's regrettable that this information wasn't communicated to you sooner, we regret any additional expense you may have incurred and any inconvenience this situation may have caused you.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.
tm_helen
Trend Security Expert
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140 Messages
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3.3K Points
3 months ago
Hi @escapedayspa1
We apologize for any inconvenience this may have caused. We are currently investigating this concern and will need the following information. We will notify you as soon as an update is ready.
For the meantime, please turn off Web Guard so you can access the internet.
Regards,
0
kingnatasha7
Neophyte
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1 Message
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90 Points
3 months ago
After spending hours troubleshooting with T-Mobile and Apple Support for my iPhone, it was discovered that it is the Web Guard VPN. Sadly, I had to turn it off in order to use any of my Apps or surf the internet.
If TrendMicro can fix this, that would be awesome.
3
0