K
Neophyte

Neophyte

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1 Message

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100 Points

Saturday, October 7th, 2023 2:44 AM

Closed

VPN stopping me from opening various apps on wifi

Two weeks ago my phone stopped opening my banking app and a couple of other apps using wifi at home. I have to turn off wifi and use data for them to open. These same apps will open using wifi at work and friend’s houses. I have found if I turn off Trend mobile security, I can then open the apps using wifi at home. After years of having Trend Mobile Security installed, why is this suddenly happening? 

Brand User

Trend Security Expert

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131 Messages

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2.7K Points

8 months ago

Hi @karynlofroth ,

We apologize for any inconvenience this may have caused. We are fully aware of the issue, and our developer team is already investigating it. We will notify you as soon as an update is ready. For us to further investigate on the issue, can we have the following information:

  1. iTMMS Version:
  2. Affected Website URL:
  3. iPhone/iPad Model:
  4. iOS/iPadOS version:
  5. Mobile Service Provider/Internet Service Provider:

 

(edited)

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