VPN connection

When I turn on my VPN through web guard I lose my wifi connection, why is this? I have to delete the VPN to get my wifi back up and running

Responses

tm_camile

Neophyte

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8 Messages

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220 Points

18 days ago

Hello, @naibob56.

Thank you for visiting the Trend Micro User Community.

We will need to verify more details about your problem in order to assist you.

Please provide the following information:

What device and operating system you are using?
Have you tried to reactivate the web guard after deleting the VPN profile and encountered the same problem?
Do you have any other VPN applications?

Make sure also that your Trend Micro Mobile Security is up-to-date

(edited)

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@tm_camile I am using an iPad Pro 10.5 inch with iOS 16.3.1 operating system. I have reactivated web guard after deleting the VPN a number of times and it still doesn’t work. I am not running any other VPN and the VPN through web guard works fine on my iPhone 14 pro max

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Reply

6 days ago

0

T

tingy4

Neophyte

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4 Messages

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160 Points

7 days ago

The website checking page indicates my VPN is not turned on when it displays as on and confirmed as connected in my iPhone settings. Quite confused as I am sure the suspect checking page in Trend Micro used to come up with website blocked but I am just getting a check your VPN message???!!!

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