N
Neophyte

Neophyte

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2 Messages

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120 Points

Monday, March 13th, 2023 12:44 AM

VPN connection

​​When I turn on my VPN through web guard I lose my wifi connection, why is this?​ I have to delete the VPN to get my wifi back up and running​

Brand User

Neophyte

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8 Messages

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220 Points

18 days ago

Hello, @naibob56.


Thank you for visiting the Trend Micro User Community.


We will need to verify more details about your problem in order to assist you.

Please provide the following information:

  • What device and operating system you are using?
  • Have you tried to reactivate the web guard after deleting the VPN profile and encountered the same problem?
  • Do you have any other VPN applications?

Make sure also that your Trend Micro Mobile Security is up-to-date

(edited)

Neophyte

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2 Messages

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120 Points

@tm_camile​ I am using an iPad Pro 10.5 inch with iOS 16.3.1 operating system. I have reactivated web guard after deleting the VPN a number of times and it still doesn’t work. I am not running any other VPN and the VPN through web guard works fine on my iPhone 14 pro max

Neophyte

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4 Messages

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160 Points

7 days ago

The website checking page indicates my VPN is not turned on when it displays as on and confirmed as connected in my iPhone settings. Quite confused as I am sure the suspect checking page in Trend Micro used to come up with website blocked but I am just getting a check your VPN message???!!!

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