O
Neophyte

Neophyte

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1 Message

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100 Points

Sunday, October 30th, 2022 8:10 AM

Closed

Subscription

Can’t activate my subscription on my mobile, my email an Apple ID are the same, but it will not activate even though I’m paying for it. Help!!! 

Neophyte

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2 Messages

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150 Points

1 year ago

I have the same problem!

Brand User

Trend Security Expert

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766 Messages

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15.4K Points

1 year ago

Hi @oranitfawdry and @smitchell496,

Welcome to Trend Micro Home Users Community!

For @oranitfawdry, please try to follow the steps below:
1. Open the Mobile Security app.

2. Go to Settings

3. Tap Restore purchase and follow the prompts.

For @smitchell496, please follow the steps below:

1. Open the Mobile Security app.

2. Go to Settings

3. Tap Transfer a subscription to this device.

4. Choose your active license then tap Use this subscription.

5. Tap OK to proceed.

- TM_Kath

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