Neophyte
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1 Message
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100 Points
Subscription
Can’t activate my subscription on my mobile, my email an Apple ID are the same, but it will not activate even though I’m paying for it. Help!!!
Neophyte
•
1 Message
•
100 Points
Can’t activate my subscription on my mobile, my email an Apple ID are the same, but it will not activate even though I’m paying for it. Help!!!
smitchell496
Neophyte
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2 Messages
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150 Points
2 years ago
I have the same problem!
0
tm_kath
Trend Security Expert
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766 Messages
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15.4K Points
2 years ago
Hi @oranitfawdry and @smitchell496,
Welcome to Trend Micro Home Users Community!
For @oranitfawdry, please try to follow the steps below:
1. Open the Mobile Security app.
2. Go to Settings.
3. Tap Restore purchase and follow the prompts.
For @smitchell496, please follow the steps below:
1. Open the Mobile Security app.
2. Go to Settings.
3. Tap Transfer a subscription to this device.
4. Choose your active license then tap Use this subscription.
5. Tap OK to proceed.
- TM_Kath
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