1 Message


100 Points

Mon, Jul 19, 2021 8:56 AM

Share a device Want protect mobile apple phone

Unable to SHARE protection to my mobile (yes have 2 other devices to share) When open it only offers free trials and nil product and wants to charge me? Will not transfer or let me paste my serial numbers. Is trend micro systems always hard to use or set up?

Internet security 


Brand User



211 Messages


3.9K Points

13 d ago

Hi willwelch,


Welcome to Trend Micro Home Users Community!


After checking your account, your subscription is for Trend Micro Internet Security which is only available for laptops and computers.


If you want to protect your mobile devices, you will need to upgrade your subscription to Device Security Basic.

You can click the link below to learn more about Device security basic.


Device Security Basic


Hope this helps!





3 Messages


110 Points

8 d ago

i have similar problem I have the maximum security same happens when i try to add my iphone 11 pro then eventually when i do get to i already have a subscription subscription it just says you failed and advise error error code trying to get someone who knows what they are doing which is a shame as it was once a good and simple app when this term expires i will find another app that doesn't keep telling you to upgrade subscription