W
Neophyte

Neophyte

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1 Message

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100 Points

Sat, Aug 14, 2021 5:24 PM

Closed

Nest and Ring app keep stopping when TrendMicro is activated on iPhone

This has been an issue for 1 year.

I have been in contact with your costumer care that have not helped me at all.

I proved to them that when I turn the VPN of, or run my Ring and Nest App on on a phone that does not have TrendMicro installed, there is no issue with either app shutting down with 2 minutes of being activated.

This is 100% an TrendMicro issue, does anyone else has this issue?

Brand User
tm_cha

Prodigy

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344 Messages

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5K Points

3 m ago

Hi, @wendijeroen!

 

In order to further investigate this issue, would it be possible if you can collect some product logs on your end? I'll be sending the full instructions via email. Let me know if you want to proceed. Thanks!

 

~TM_Cha

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