T
Neophyte

Neophyte

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4 Messages

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160 Points

Tuesday, January 9th, 2024 2:59 PM

need help with possible virus that is not detected by trend micro

Yesterday, I started to receive a pop-up every minute that disappeared after about 3 seconds. 

!  BROWSER IS INFECTED  !

ATTENTION! VIRUSES DETECTED!

This pop-up was not detected by either a smart or deep scan by TrendMicro. 

I'm using a MacBook Pro from 2019 running Ventura 23.6.1 .

Please advise on how to get rid of this pop-up and how dangerous it might be. It appears with both of my browsers: Safari and Chrome.

Thanks,

Tom

Brand User

Trend Security Expert

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228 Messages

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4.7K Points

3 months ago

Hi @thomasshultz

Welcome to Trend Micro Users Community!

You might be experiencing suspicious browser notifications on your computer from a website. To address this, you can try adjusting Safari's notification settings by following the steps below:

  1. Open Apple Safari.
  2. Navigate to Safari > Preferences > Websites.
  3. Select Notifications in the left pane.
  4. On the right pane, identify the unfamiliar website, and then click the Remove button.

For additional information, you can visit: How to remove suspicious browser notifications on computer

Hope this helps!

Neophyte

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4 Messages

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160 Points

Thanks. This issue was solved with Ad Blocker. 

Brand User

Trend Security Expert

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93 Messages

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2K Points

@thomasshultz,

We're glad to hear that the issue has been resolved.

Neophyte

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4 Messages

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160 Points

Because the pop-up issue has returned, even after a new operating system update (to macOS 14.2.10) and installation of AdBlock and AdGuard for Safari, I still need advice for getting rid of pop-ups warning of browser infection every minute. 

Tom

Brand User

Trend Security Expert

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93 Messages

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2K Points

@thomasshultz,

kindly provide a screenshot of the pop-up message you're getting so we can further investigate.

Thank you.

Neophyte

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4 Messages

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160 Points

I did supply a screen shot. The pop-up was in the upper right of the screen. I can't seem to attach it again here. 

Neophyte

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1 Message

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70 Points

3 months ago

Can my account be checked that I have my 3 items secured please, I seem to be having some difficulty in checking please. I know I have paid automatically, Thank you. 

Brand User

Trend Security Expert

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80 Messages

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2K Points

Hi @sookylala55,

Welcome to the Trend Micro Community!

You may visit MyAccount portal to check the details of your subscription. 

https://account.trendmicro.com/

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