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Neophyte

Neophyte

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3 Messages

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170 Points

Sun, Jan 2, 2022 11:23 AM

issues with Nest app shutting down when TrendMicro is running on the iPhone

The Nest app is stopping to work after 20sec when the opened on a iPhone where the trend micro program is running. I set a 2nd phone same set up, but without the trend micro protection running, and the nest up runs fine. This is an issue that I have been asking TrendMicro support for for nearly 1 year, but they have never contacted me nor provided me a solution. Does anybody has the same issues that I have, and what have you done about it to solve the issue.

Brand User
tm_kim

 Superstar

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574 Messages

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8K Points

22 d ago

Hi, Wendi.jeroen.

 

Kindly check your inbox. I have sent you an email, we will assist you from there.

 

- TM_Kim

Neophyte

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3 Messages

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170 Points

@tm_kim Thank you, I just provided you all the requested information. You can call now if you like. (Monday 3rd Jan 10am Timezone Madrid)

 

 Superstar

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498 Messages

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8.3K Points

Thank you for providing the needed information, Wendi.jeroen.

We'll check this and contact you.

 

- TM_Rochelle

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