M
Neophyte

Neophyte

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1 Message

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100 Points

Tuesday, October 3rd, 2023 2:04 PM

iPhone auto lock

My iPhone only shows 30 secs, 1, 2 and 3 mins for auto lock - how do I add never??

thanks

Brand User

Trend Security Expert

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137 Messages

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2.8K Points

5 months ago

Hi @mattbourne,

Welcome to Trend Micro Home Users Community.

I understand that "never" option is missing on Auto-Lock. Do you have a corporate exchange account installed on your iphone? If you do, that is the reason why never option is not showing for auto-lock due to company/organization policy. This might be expected if you have a managed device. You can check in Settings  > General > Profiles & Device Management. 

If you have a company or school profile on your iPhone, you might need to create a new profile in order to configure Auto lock option to Never.

Hope this helps.

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