B
Neophyte

Neophyte

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2 Messages

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120 Points

Friday, June 2nd, 2023 6:21 AM

Closed

Incorrect expiry date

Incorrect expiry date on 2 out of 3 iPhones despite subscription being current.

Brand User

Trend Security Expert

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131 Messages

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2.7K Points

1 year ago

Hi @brianfuller 

Welcome to Trend Micro Home Users Community.

If, after 24 to 48 hours, the expiration date has not been updated, you may manually update your subscription information. For more information, you may refer to the link below:
Mobile Security expiry date not updating on iPhone or iPad | Trend Micro Help Center

Neophyte

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3 Messages

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110 Points

11 months ago

Incorrect expiry date on our iphones

Brand User

Trend Security Expert

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158 Messages

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3.2K Points

Hi @dmharrison7​,

Thank you for joining Trend Micro Home Users Community.

Here's how to update your Mobile Security expiry date.

Hope this helps.

tm_klariz


(edited)

Neophyte

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1 Message

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70 Points

This function never seems to be available when I get to it through Settings to try and manually update the expiry date. Inevitably tells me the function is not available right now and try again later. That’s been going on for a month or so…

Brand User

Trend Security Expert

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158 Messages

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3.2K Points

@timbeard​ may I know the version of the Trend Micro program you are using on your device? You may try reinstalling the app on your mobile phone by following the steps on the article below.

Installation of Mobile Security for iOS

Let me know how it goes.

Neophyte

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2 Messages

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120 Points

11 months ago

Thank you, that was very helpful.

Brand User

Trend Security Expert

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236 Messages

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4.8K Points

Hi @brianfuller​, 

Great! we are pleased to help you with your concern.

Have a great day!

Neophyte

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3 Messages

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110 Points

Both phones are now working with trend micro . As this is a packaged deal with the computer.  There will be no charge. Please advise 

Brand User

Trend Security Expert

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866 Messages

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34.9K Points

@dmharrison7​ 

Yes, all your phones and laptop is protected and under your current subscription. No additional charge.

Neophyte

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3 Messages

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110 Points

Thank you so much 

Brand User

Trend Security Expert

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866 Messages

 • 

34.9K Points

Always. :-)

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