It's a pleasure having you here in the community, there are actually a lot of ways in activating your Trend Micro Mobile Security for iOS. Please try the following solutions:
Thank you I finally figured it out. I changed credit cards and I had this subscription attached to a blocked credit card. I have been using Trend for many years on my computer and I find it is the best. This is the first time I have to use it on my iPhone. Keep up the good work.
Sincerely
Debbie Meadows
I still can't activate it. It says my activation code is not correct. I just keep doing the same thing over and over again. It is getting frustrating. Sincerely, Debbie Meadows
Thank you for letting us know about this issue. Apologies for the inconvenience.
Since you are trying to enter your activation code directly from the Trend Micro Mobile Security app on your iPhone, let us try a different approach. Kindly follow the figures below for your reference.
Figure 1. Settings
To get started, open the Trend Micro Mobile Security App on your iPhone and then select "Settings".
Figure 2. Set Up Account
If there is an existing account registered, you may sign it out first before selecting "Set Up Account".
Figure 3. Sign in
You will now be redirected to the page above. Kindly sign in to your Trend Micro account. Please make sure that you will sign in with the email address that was used to register your subscription. I hope this helps! Should you have any other concern, please do not hesitate to reach out to us. Enjoy the rest of the week! Trend Micro Home Users Community
We would like to know if you are now able to transfer the protection on your iPhone with the given steps above. If no, please let us know if what issues or error messages you encountered so we can continue in the troubleshooting.
tm_ds
17 Messages
•
494 Points
6 years ago
It's a pleasure having you here in the community, there are actually a lot of ways in activating your Trend Micro Mobile Security for iOS. Please try the following solutions:
Unable to activate Mobile Security app
Unable to enter activation code when tapping Renew/Activate on your Mobile Security for iOS
Activating Mobile Security for iOS using an existing Trend Micro account
Please let us know if you're still having problems activating your Trend Micro Mobile Security for iOS.
Kind Regards,
David
0
0
acadia90me
4 Messages
•
152 Points
6 years ago
Sincerely,
Debbie Meadows
0
0
tm_pat
Legend
•
703 Messages
•
11.4K Points
6 years ago
Thank you for letting us know about this issue. Apologies for the inconvenience.
Since you are trying to enter your activation code directly from the Trend Micro Mobile Security app on your iPhone, let us try a different approach. Kindly follow the figures below for your reference.
Figure 1. Settings
To get started, open the Trend Micro Mobile Security App on your iPhone and then select "Settings".
Figure 2. Set Up Account
If there is an existing account registered, you may sign it out first before selecting "Set Up Account".
Figure 3. Sign in
You will now be redirected to the page above. Kindly sign in to your Trend Micro account. Please make sure that you will sign in with the email address that was used to register your subscription.
I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.
Enjoy the rest of the week!
Trend Micro Home Users Community
0
acadia90me
4 Messages
•
152 Points
6 years ago
Debbie
0
0
tm_kaye
177 Messages
•
3.3K Points
6 years ago
You're welcome.
We would like to know if you are now able to transfer the protection on your iPhone with the given steps above. If no, please let us know if what issues or error messages you encountered so we can continue in the troubleshooting.
Have a great day! :)
Trend Micro Home Users Community
0