2
Neophyte

Neophyte

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2 Messages

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120 Points

Sunday, February 11th, 2024 6:02 AM

I can’t renew my subscription

Your app won’t renew my subscription 

Neophyte

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1 Message

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70 Points

17 days ago

Yes that’s annoying, I have updated and money out of my account but still get the same message.😡

Neophyte

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3 Messages

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110 Points

Me either. iOS is garbage. The android app and desktop versions updated no problem but the iOS app is rubbish. Still says this year even though it’s paid, which was drama in itself. Had to contact them on Messenger. Going back to android. iPhone is just an expensive paper weight for all the drama it causes.

Brand User

Trend Security Expert

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74 Messages

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1.5K Points

Hi @KriseeT​, 

I'm sorry that this happened when using your iOS device. 

May I know if you are having the same issue with your Android? 

Looking forward to your response. 

Neophyte

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3 Messages

 • 

110 Points

Android app updated no issue. iOS app is still rubbish

Brand User

Trend Security Expert

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82 Messages

 • 

1.7K Points

@KriseeT 

May we know the following information

  • iOS version:
  • Error Message:
  • Screenshot:

Neophyte

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1 Message

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80 Points

16 days ago

Been trying for days to renew my subscription, unable to complete transaction, wasting my time to give trend my money, strange way to run a business

Brand User

Trend Security Expert

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74 Messages

 • 

1.5K Points

16 days ago

Hi @2iannelson, @kenhunt2, and @reimerjames,

Welcome to Trend Micro Home Users Community!

I'm sorry that this happened. 

For us to investigate this further, could you please provide the following information: 

  • Trend Micro app version:
  • iOS/Android version:
  • Country: 
  • Error Message:
  • Screenshot:

Looking forward to your response. 

Thanks. 

Neophyte

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2 Messages

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120 Points

1 day ago

I was unable to reply to your question from the email notification and wondered how I reply.  I clicked on your name and found this ticket.  Not easy communication.  This is too much effort so I give up.  But thank you for trying to help.  Btw my iOS is 17.3.1

Brand User

Trend Security Expert

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100 Messages

 • 

2.1K Points

Hi @2iannelson​, 

We acknowledge your frustration with the communication process, and it appears there could be some difficulty in replying directly from email notifications. Would you be able to share the error message that appears on your device when attempting to renew the application? Additionally, we're curious to know if your subscription originates directly from the app store, or if you're attempting to renew your entire Trend Micro subscription through a website.

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