B
Neophyte

Neophyte

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1 Message

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100 Points

Tuesday, May 7th, 2024 11:40 AM

I am having trouble with my internet connection cannot get data or phone

I have just taken out a prepaid service and I am locked out from my internet service and phone service

Brand User

Trend Security Expert

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758 Messages

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13.5K Points

13 days ago

Hi @bcotton218,

We apologize for any inconvenience this may have caused you. Please be advised that our team has rolled out the newest version of Mobile Security. Kindly update your app to version 11.2.1071. To update your Trend Micro Mobile Security, please do the following:

  1. Open the App Store on your iPhone or iPad.
  2. Search for Trend Micro Mobile Security.
  3. Tap the Update button beside TM Mobile Security

Hope this helps!

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